Cable provider to upgrade Shenandoah's service
Charter Communications, the lone cable television provider in Shenandoah, has promised city officials that improvements are being made to the company's service in the city.
"A cable system or broadband communications system is difficult to manage," Kevin Allen, Charter's director of government relations, told the City Council at the Dec. 12 meeting. Allen outlined a number of additional services Charter was bringing to the area, as well as initiatives being undertaken to improve the system's reliability.
Charter had been asked to come before the council to address frustrations the with the service.
"You are the only game in town and what you have available to us has been bad, lacking and we've had no one to discuss this with," Mayor Becky Altemus said.
"Up until now, Charters has been our one horse we can ride (and) I'd have to say bad cable," Councilman Randy Doyle told Allen. "... It doesn't matter what you're introducing if what you have doesn't work." Doyle said his service has been so spotty with Charter that he finally stopped calling to complain. "If I called every time my Internet wasn't available, I'd be calling every other day."
Allen didn't dispute the concerns council members raised, saying work was being done to address them. "You're not going to see me trying to make excuses, because we recognize those problems were there ... particularly with broadband Internet access," he said. The changes at Charter started with the personnel level. Two new people have been brought in to work with the system, Brian Metrossi as the operations manager and Jimmy Neal as the field supervisor who manages repair technicians.
Work has begun on Charter's transmissions system as well, Allen said, including ensuring there are backup power supplies in place to keep service from being interrupted. "Another issue that causes service calls is noise or interference," Allen said. "Our intention is to find a way to get that fixed." Allen added noise issues are noticed more by broadband users than by a television audience. Shenandoah is part of a Charter Communications service area that extends to the west all the way to Katy. The operations plant for the system is located in Oak Ridge North, and the equipment in Shenandoah was some of the first built in the system, Neal said.
The company has also worked to bring a few more services to customers, Allen said. That effort included the launching of several additional high definition TV channels - bringing the company's total to 19 - and offering digital video recording cable receivers. Allen also agreed to update the city more frequently on the work being done to improve the service in the city.
"A cable system or broadband communications system is difficult to manage," Kevin Allen, Charter's director of government relations, told the City Council at the Dec. 12 meeting. Allen outlined a number of additional services Charter was bringing to the area, as well as initiatives being undertaken to improve the system's reliability.
Charter had been asked to come before the council to address frustrations the with the service.
"You are the only game in town and what you have available to us has been bad, lacking and we've had no one to discuss this with," Mayor Becky Altemus said.
"Up until now, Charters has been our one horse we can ride (and) I'd have to say bad cable," Councilman Randy Doyle told Allen. "... It doesn't matter what you're introducing if what you have doesn't work." Doyle said his service has been so spotty with Charter that he finally stopped calling to complain. "If I called every time my Internet wasn't available, I'd be calling every other day."
Allen didn't dispute the concerns council members raised, saying work was being done to address them. "You're not going to see me trying to make excuses, because we recognize those problems were there ... particularly with broadband Internet access," he said. The changes at Charter started with the personnel level. Two new people have been brought in to work with the system, Brian Metrossi as the operations manager and Jimmy Neal as the field supervisor who manages repair technicians.
Work has begun on Charter's transmissions system as well, Allen said, including ensuring there are backup power supplies in place to keep service from being interrupted. "Another issue that causes service calls is noise or interference," Allen said. "Our intention is to find a way to get that fixed." Allen added noise issues are noticed more by broadband users than by a television audience. Shenandoah is part of a Charter Communications service area that extends to the west all the way to Katy. The operations plant for the system is located in Oak Ridge North, and the equipment in Shenandoah was some of the first built in the system, Neal said.
The company has also worked to bring a few more services to customers, Allen said. That effort included the launching of several additional high definition TV channels - bringing the company's total to 19 - and offering digital video recording cable receivers. Allen also agreed to update the city more frequently on the work being done to improve the service in the city.
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